As a company we previously suffered with a complicated spaghetti mess of communications platforms that were too expensive, difficult to learn and train, and led to poor conversions and falling satisfaction all-around. Disappointment with the results we were getting led us to reimagine how we would communicate with our customers, focusing on two main principles:
Remote Communications
WebToq- Our Story
WebToq is the Better Way to Communicate
Give agents easy access to customer conversations regardless of the source.
Create brandable and productive experiences for customers using next-generation innovations.
Complete Communications start with WebToq LIVE
Introducing WebToq LIVE Omnichannel
Multi-Channel Lead Sourcing
WebToq consolidates leads into one VoIP contact center platform whether they come from websites, social media, phone calls, texts, or email.
Let WebToq's chatbot qualify your leads on your website, Facebook, Whatsapp, and via text with your callers before transitioning them to WebToq's consultative experience
Reimagined Face-to-Face Meetings
Instantly launch into a video conversation with your visitors and share marketing materials as you would in person, making the experience warm and personal
Make a brandable impression with your visitors by attending them via WebToq's personable platform, and stand out from the competition at the same time
Predesigned Sales Scripts and Content
All your critical marketing content, whether videos, brochures, presentations, contracts, or other media, available to share via one click
WebToq's platform is pre-filled and organized with all your content to make it easy for your agents to be trained and follow your processes, simply be using any of its embedded Sales Enablement Tools.
Convenient and Powerful
Customers Demand Convenience and Effectiveness, and We Are Laser-Focused on Delivering for Our Clients
We’ve been sourcing, developing, and patenting our unique solutions to make business communications easier and more effective for us and our clients; solutions that…
Create a high-touch and humanistic experience across all channels.
Convert an audio call into a video and multimedia, interactive session, at the touch of a buttonwith a VoIP Contact Center.
THE HOW - How to Use WebToq LIVE
The New Digital Marketing Sales Funnel With WebToq
1
Digital Marketing - Lead Sourcing
Prospects and customers visit company websites, social media, call, or text
2
Qualification via WebToq Chatbot
Chatbot answers FAQ's and qualifies potential leads or support tickets
3
Agents Engage via WebToq Communications
Virtual Agent engage qualified prospects based on their answers via chat, in-web phone, or video phone
4
Transition to WebToq's Immersive Experience, in-Tab
Agents seamlessly transition to a WebToq consultation by serving content within same browser tab
5
Update Company CRM
WebToq automatically updates contact data to the company's CRM
Frequenty Asked Questions
You Have Questions, We Have Answers
I don't have the budget to engage every web visitor
Level of engagement is going to vary by industry, and by company. WebToq integrates a chatbot that is built to engage visitors in conversations to help the company answer easy questions and reduce the burden on the call center, while also qualifying and filtering web sales traffic giving sales agents the flexibility to decide which leads to engage and which to leave to the chatbot/ email forms
I don't have any staff to man my site
WebToq offers receptionist services to small businesses looking to man their websites and increase conversions. Similarly, WebToq partners with premier Outsourcing and Call Center providers to help our clients staff up quickly and professionally.
We already have a chatbot. Can we keep the one we have?
Yes, you can keep the chatbot solution you currently have and funnel your filtered traffic to a WebToq-enabled page for high-powered engagement. But keep in mind WebToq uses a unique and advanced multimedia and video chatbot to facilitate sales and service.
Will this work with our CRM?
Our short answer is yes! WebToq can integrate with any cloud application or CRM solution that integrates with Zapier.